Frequently Asked Questions

About Box of Bows


About the bows

What is used to attach the bows?

You can choose between headbands or clips. Headbands – Ideal for newborns these one size fits all nude headbands are stretchy and soft and will stretch as your baby grows. Once your baby has outgrown the headband stage you can buy our conversion kit to transform the bows into alligator hair clips.

Where are your bows manufactured?

We’re proud to be British and support our local economy. All of our fabric is sourced locally and manufactured in the North East of England.

Can I buy bows from previous months?

If we haven’t sold out then we’ll have stocks of previous months in our online shop.

About your Bow Club membership

Can I cancel my Bow Club membership?

Yes, you can cancel at any time, however if you cancel after the 22nd then you will still be charged and receive another set of bows.

What's a sneak peak?

Around the 15th of the month we’ll share next month’s bows on our social media pages as well as any limited edition bows available in our exclusive shop.

When will my card be charged?

Your card will be charged on the 22nd of every month so we have time to prepare your box for posting on the 27th 

What payment types do you accept?

We accept all major credit cards and Paypal.

I received an email that you weren't able to process my payment, what should I do?

This means that your payment did not go through and your membership was unable to renew. To fix this problem you will need to log into your account and update your billing information. If you continue to receive this email after you have done this please email us at hello@boxofbows.co.uk so we can help.

When can I expect my first shipment of bows?

We will post your first box within 5 days of ordering. The next boxes are posted on the 28th - 30th of each month

Where do you post to?

We currently post to the UK for free as part of your subscription price. Worldwide orders incur an extra £6 P&P charge.

Shipping

When will my bows ship?

We ship our pink boxes between 28th and 30th of each month.

How do orders ship?

We use MyHermes deliver to letterbox service.

My bows haven't arrived?

We’re sorry to hear that, please email us at hello@boxofbows.co.uk so we can help.

Gifting

Do you offer gift subscriptions?

Yes, we offer gift subscription packs.

Do you offer gift wrapping?

Yes, all gift sets are wrapped and sent out in our gift box.

Are you ready to become a Bow Club member?